Return & Refund Policy

RETURNING AN ITEM

You can initiate a return within 14 days and up to 30 days for defective products after your order has been delivered.

If the product has a manufacturing defect:

• If the product has a manufacturing issue, we (or the manufacturer) will cover all return or exchange costs.
• The issue must be reported within 48 hours of receiving the product.
• A replacement product will be sent free of charge after verifying the issue.
• It's mandatory to share detailed and clear pictures identifying the return reason with a clear clarification of return reason.

If the customer wishes to return or exchange without a defect:

• The request must be made within 14 days from the delivery date.
• The item must be in its original condition, unused, with all original packaging and invoice.
• The customer will bear the return/exchange shipping cost.

Processing Time (SLA)

• Return/exchange pickup will be completed within 3 to 4 business days after confirmation.
• Refunds will be processed within 14 business days after receiving and inspecting the returned item.
• Refund method will be the same payment method.

Important Note: When returning an item, please ensure that all seals, tags, and accessories are intact, and the item is in its original packaging.

If you have set a password on any electronic device you wish to return, please make sure it is removed completely. Returns with active passwords will be considered invalid.

WHAT CAN I RETURN? 

How Does Return Policy Work ?