Help Center

In case the item you received is damaged or defective, you could return an item in the same condition as you received it with the original box and/or packaging intact within 30 days from the date of receiving it.

In the unusual circumstance where the item received is wrong, you can return the item in the same condition you received and in the original box and/or packaging intact.

There may be situations in which you were not able to return items within the 14 days

There are a few certain scenarios where it is difficult for us to support returns:

If you change your mind within 24 hours from placing the order, just call us to cancel your order and we will process the refund along with any shipping fees applied.

You can return any Clothing item within 14 days in the same condition you received and in the original box and/or packaging intact, as long as the item is:

The items that cannot be returned are:

If you have paid through electronic means (Credit or Debit card), the paid amount will be refunded to your card.

If you have paid through Cash on Delivery (COD), the money would be refunded to your personal bank account.

At the moment, Edumalls does not offer replacement or exchange of an item; however, you can still return

At the moment, you will not be able to contact the courier company directly.

Typically, Courier representative will contact you within 3-5 days

A brand-new, unused, unopened, undamaged item in its original packaging.

At the moment, the item can be returned to us only though one of our assigned courier services.

We accept return of item only if it is in an unopened, original box and/or packaging intact with all labels and barcodes on it.

Once you place a request to return an item, the pre-paid shipping label / Air Waybill will be sent to you in your email to ensure you can return the item.