Frequently Asked Questions

Within 14 days from the order date.   

The return request takes 3-4 working days

  • To exchange an item for a different size, you must visit the school directly within 3 days of receiving your order. Size exchanges are handled exclusively at the school and cannot be processed online.
  • The product must be in its original, undamaged box. 
  • The product must be in its original condition and unused. 
  • The barcode label must be intact and not torn. 

The reasons that allow a customer to return a product after purchase include the following cases:

  • You received a wrong item that does not match your order.

  • The item is defective due to a manufacturing issue.
  • The item is damaged during shipping or delivery.
  • The item is not as described or does not match the images shown on the website.

Yes, the customer bears the return costs of 18 SAR

Unfortunately, exchange requests cannot be made through the website. Customers must visit the school directly to exchange the size.

The refund will be issued to the same payment method used for the purchase within 14 days of receiving the returned item and confirming its condition.

If the product does not match the specifications on the website,you can make a return request and specify the reason " Mismatch item's description" A customer service representative will contactyouto place a new order and cancel the shipping fees for the replacement/new order. 

  • Sunday to Thursday 
  • 10 AM to 5 PM 
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