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Delivery Questions
Important questions concerning delivery.
Can I schedule time with the courier to return an item?
At the moment, you will not be able to contact the courier company directly.
How long does it take the courier to collect the returned items?
Typically, Courier representative will contact you within 3-5 days
What does it mean by ‘Retail Packaging’ never opened (Sealed & Closed Box)?
A brand-new, unused, unopened, undamaged item in its original packaging.
Can I return an item through my courier company or personally drop it anywhere?
At the moment, the item can be returned to us only though one of our assigned courier services.
I lost the Original Packing in which I received the item, how can I still return it?
We accept return of item only if it is in an unopened, original box and/or packaging intact with all labels and barcodes on it.
Where can I find the pre-paid shipping label / Air Waybill?
Once you place a request to return an item, the pre-paid shipping label / Air Waybill will be sent to you in your email to ensure you can return the item.
Please, mind that only logged in users can submit questions
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